For all non trade orders:
Once we have received your order, your mug will be produced, decorated, fired and then despatched from our factory within 3 working days as long as the order is confirmed before 3pm.
However, because we make your mug to order we will not be able to meet this timescale during the following periods in 2019 due to our annual factory shutdowns.
Upcoming 2019 factory holiday dates:
19th April 2019 - 28th April 2019
22nd June 2019 - 7th July 2019
24th August 2019 - 1st Sept 2019
21st December 2019 - 1st January 2020
Any orders taken during these periods will be notified at checkout before confirmation of your order. If you still wish to place your order, we will deal with it immediately upon our return.
Our main carrier DPD, uses tracking services so you will be able to view the status and location of your order once it has been despatched. To track your order Click Here