For all non trade orders:
Once we have received your order, your mug will be produced, decorated, fired and then despatched from our factory within 3 working days as long as the order is confirmed before 3pm.
However, because we make your mug to order we will not be able to meet this timescale during the following periods in 2018 due to our annual factory shutdowns.
Upcoming 2018 factory holiday dates:
29th March 2018 - 8th April 2018
21st June 2018 - 8th July 2018
23rd August 2018 - 2nd Sept 2018
20th December 2018 - 2nd January 2019
Any orders taken during these periods will be notified at checkout before confirmation of your order. If you still wish to place your order, we will deal with it immediately upon our return.
Our main carrier DPD, uses tracking services so you will be able to view the status and location of your order once it has been despatched. To track your order Click Here