Once we have received your order, your mug will be produced, decorated, fired and then despatched from our factory
We have a smaller team due to Covid-19 social distancing procedures, but are posting parcels as quickly as we can. Delivery times for UK orders are currently being despatched within approximately 5-10 working days, orders to Europe should arrive within 15-20 working days and some orders to the rest of the world are taking up to 30 days to arrive. However, because we make your mug to order we will not be able to meet this timescale during the following periods in 2020 and 2021 due to our annual factory shutdowns.
Upcoming 2021 factory holiday dates:
5th April 2021 - 9th April 2021
28th June 2020 - 9th July 2021
30th August 2021 - 3rd September 2021
Any orders taken during these periods will be notified at checkout before confirmation of your order. If you still wish to place your order, we will deal with it immediately upon our return.
Our main carrier DPD uses tracking services, so you will be able to view the status and location of your order once it has been despatched. To track your order Click Here
For international customers, you may incur local Import Duty and Taxes which you will be asked to pay prior to delivery of your order. Fees for customs declarations and import VAT will usually be collected by the shipping companies responsible for transporting the goods. The amount of VAT payable will depend on the category of goods and their value. We cannot be held responsible for these charges.